FAQs

Welcome to SAY EMM! We’re thrilled to have you here. Below are answers to common questions. If you need further assistance, feel free to reach out to us.

What currency are the prices listed in?
All prices on our site are displayed in PKR (Pakistani Rupees).

I just placed an order. When will it ship?
We aim to process and ship all orders promptly. Your order will be shipped within 2–3 business days.
Once dispatched, you’ll receive a tracking number to monitor your package. If you don’t get tracking information within 3 business days, please email us at support@sayemm.com . 

What is your return and exchange policy?
We do not offer returns. However, we’re happy to provide an exchange for unused articles if:
• The item is in its original condition.
• Tags are still attached and not removed.
You can exchange your item for a different size within 7 days of delivery.
Shipping costs for exchanges will be borne by the customer.

Do you offer free shipping?
Yes! Orders above PKR 5000 qualify for free shipping. For orders below this amount, a standard shipping fee will apply.

Can I cancel my order?
Yes, you can cancel your order before it ships without any penalties.
If the order has already been dispatched, you’ll need to wait for it to arrive before initiating an exchange.

I entered the wrong address. What should I do?
If you accidentally entered an incorrect address, reply to your order confirmation email or contact us at support@sayemm.com.  within 24 hours.
After 24 hours, we may not be able to make changes, and refunds cannot be issued for orders sent to the incorrect address.

How long does shipping take?
Once shipped, your order will reach you within 2–3 business days. Delivery times may vary slightly during peak seasons or holidays.

Where are your designs created?
Every SAY EMM design is conceptualized and refined in France, bringing European elegance and premium quality to your wardrobe.

How should I care for my SAY EMM apparel?
Our designs are created using Direct-to-Film (DTF) printing, ensuring vibrant and durable prints. To maintain the quality and longevity of your SAY EMM hoodies and sweatshirts, follow these washing instructions:
• Wash: Turn the garment inside out and machine wash cold with similar colors.
• Detergent: Use mild, non-abrasive detergent.
• Dry: Avoid high heat. Tumble dry low or hang to air dry.
• Ironing: Do not iron directly over the printed design. Use a cloth as a barrier if needed.
Proper care will ensure your SAY EMM apparel stays fresh, vibrant, and luxurious.

I have a question that isn’t listed here. Can you help?
Absolutely! Please email us at support@sayemm.com. , and our team will assist you.
For a faster response, include your order number and a detailed description of your issue in your email.

Thank you for choosing SAY EMM. We’re honored to bring you premium, elegant designs that make a statement.